GENERAL 30 DAY POLICY
Merchandise purchased online at MUJI.us can be returned within 30 days of delivery. All returned merchandise must be in original packaging, unused with original tag.
Customers must notify Customer Support at within 7 days of arrival if a package is found with missing merchandise, visible damages or defects for a full refund.
Exchanges are unavailable for online purchases. If you prefer items in another color or size, you may return your items and contact Customer Support at or leave a message on our contact form to assist with a new online purchase with discounts/promotions honored from the original order.
REFUND POLICY
All refunds are processed to the original payment method used to place the order. The refund process can take 7-10 business days upon package arrival to our warehouse. Once processed, you will receive an email notification about your return/exchange. Shipping and handling fees are not refundable.
The product must be unopened in original packaging, with the product tag attached and in resellable condition.
The products listed below, but not limited, are considered FINAL SALE and will not be eligible for return/exchange. Please refer to the product page for all final sale indications before purchasing.
Final sale items:
- Furniture (bed frames, mattresses, sofas, body fit cushions, etc.)
- Soft Goods (bedding, duvets, blankets, towels, etc.)
- Innerwear (bras, underwear, etc)
- Food & Beverage
- Embroidered or laser engraved items
- Gift Cards
- Exchanged Items
- Clearance Items
Exchanges are unavailable for online purchases. If you prefer items in another color or size, you may return your items and contact Customer Support at or leave a message on our contact form to assist with a new online purchase with discounts/promotions honored from the original order.
SHIPPING YOUR RETURN
Online orders placed at MUJI.us are eligible for return by mail within 30 days of delivery.
Orders delivered internationally to addresses outside of the USA can be returned at your own cost to our warehouse in New Jersey. We do not offer prepaid return labels for International orders at this time. Please note that International orders cannot be returned to any MUJI USA & Canada location, and are ineligible for exchange.
A copy of the packing slip/invoice must be included with your return package. Please send your return package to:
MUJI U.S.A. Limited
c/o Kuehne + Nagel
324 Half Acre Rd
Cranbury, NJ 08512
*Any non-MUJI product sent back to our return center will be disposed. MUJI is not liable to ship back/replace Non-MUJI items.
Exchanges are unavailable for online purchases. If you prefer items in another color or size, you may return your items and contact Customer Support at or leave a message on our contact form to assist with a new online purchase with discounts/promotions honored from the original order.
ONLINE RETURNS IN-STORE
Orders placed at MUJI.us for delivery in the USA can be returned in-store to any MUJI USA location under the following conditions:
- You must bring a copy of your invoice/packing slip during your visit
International orders are ineligible for return or exchange to MUJI USA & Canada store locations.
All refunds are processed by our team and not directly within the store. All refunds will go back to your original payment method. Please allow up to 5 business days for refunds to be issued. You will receive a refund notification once processed. It may take an additional 5-10 business days to reflect your financial statement, based on your card issuer’s processing times.
Exchange requests will be processed as an online return and new purchase in-store with discounts/promotions honored from the original order.
If you have any questions, email us
STORE RETURN POLICY
Return Policy
Merchandise purchased may be returned or exchanged at any MUJI U.S.A. store location within 30 days from the purchase date on the receipt. No refunds or exchanges will be issued without a receipt. We do not offer store credit.
A full refund will be issued in the original form of payment. Returned merchandise must be in new, unused condition and in the original packaging.
Gift Exchange Policy
Merchandise purchased at MUJI U.S.A. brick & mortar stores that are new, unused and in their original packaging may be exchanged with a gift receipt within 30 days from the date of purchase.
※MUJI U.S.A Limited reserves the right to deny any return/exchange based on the condition of the merchandise and the right to modify its exchange and return policy.